Reporting cases of COVID-19 in care settings

If you suspect or have a coronavirus outbreak in a care setting (one or more resident/s or staff affected), contact UK Health Security Agency (UKHSA) via 0300 303 8162 (option 1, then option 1 for a Covid call).

All cases involving more than one person, or any residents, must also be reported to immediately and the team kept informed of any escalations.

Contact Us

If you have a COVID-19 concern or query affecting your service, or are not receiving email briefings, please contact our Incident Room via You can also phone us on 07790 577338.

Please note – Providers should continue to use Somerset Direct for individual cases / individual escalations that do not relate to COVID-19.


For information about the monthly Provider Webinar and Q&A with Somerset’s Director of Adult Services, Mel Lock, please see here.

UK HSA Care Provider Webinar

The Health Protection Team host a weekly 3pm Friday webinar for Social Care providers to discuss any guidance changes and non-urgent questions; dial in details are below:

Microsoft Teams meeting

Join on your computer or mobile app

Click here to join the meeting

Or call in (audio only)

+44 20 3443 6291,,179969589# United Kingdom, London

Phone Conference ID: 179 969 589#

Other Webinars: