Reporting cases of COVID-19 in care settings

If you suspect or have a coronavirus outbreak in a care setting (one or more resident/s or staff affected), contact UK Health Security Agency (UKHSA) via 0300 303 8162 (option 9 for a Covid call).

All cases involving more than one person, or any residents, must also be reported to swhpt@phe.gov.uk immediately and the team kept informed of any escalations.

Contact Us

If you have a COVID-19 concern or query affecting your service, or are not receiving email briefings, please contact our Incident Room via ASCCOVID19@somerset.gov.uk. You can also phone us on 07790 577338.

Please note – Providers should continue to use Somerset Direct for individual cases / individual escalations that do not relate to COVID-19.

Webinars

For information about the monthly Provider Webinar and Q&A with Somerset’s Director of Adult Services, Mel Lock, please see here.

UK HSA Care Provider Webinar

The Health Protection Team host a weekly 3pm Friday webinar for Social Care providers to discuss any guidance changes and non-urgent questions; dial in details are below:

Microsoft Teams meeting

Join on your computer or mobile app

Click here to join the meeting

Or call in (audio only)

+44 20 3443 6291,,179969589# United Kingdom, London

Phone Conference ID: 179 969 589#

Other Webinars: