Trauma Informed Service: Support to Adults Facing Homelessness with Multiple Exclusions
Market Context
A review of adult social care and housing provision in Somerset confirmed the continued need for a specialist service supporting people experiencing homelessness and multiple disadvantages.
The newly commissioned Trauma Informed Service: Support to Adults Facing Homelessness and Multiple Exclusions builds on the successes of previous initiatives.
The contract emphasises a trauma‑informed approach across both direct support and staff development. The service will promote recovery and rehabilitation within local communities, working in partnership with VCFSE organisations and Health, Social Care, and Housing teams.
It will also strengthen system-wide capacity through training and by contributing to ongoing innovation and transformation activities led by Somerset Council.
Market Rating
- Market Quality: Good
- Market Supply: Stable
Current market status
The contract was awarded in January 2026 under the Provider Selection Regime (Competitive Award). Service delivery will begin on 1 April for an initial five‑year term, with an option to extend for a further two years.
Market Data
From the previous service (2019–2026):
- Over 1,000 individuals were supported.
- 71% sustained housing while receiving support.
- 54% moved into a tenancy (RSL or private), and nearly 30% moved into supported housing.
- Only 15% became homeless after previously being housed.
Distance from desired commissioning objectives
- Ensure timely support across Somerset for individuals referred to the service.
- Develop a robust, contract‑wide trauma‑informed training offer.
- Contribute to Housing-led prevention work to enable earlier and shorter interventions that reduce escalation of need.
Market Risks and Current Areas of Focus
- Support implementation following contract award.
- Maintain active contract management to ensure effective performance, including engagement with system partners and people with lived experience to drive continuous improvement.
Lived Experience Insight
“I have a lot more choice and control over my life. I’m grateful for the help I get. I’m treated as a person, not a problem.”